Impression Flooring
COMMERCIAL INTERIOR FLOORING PRODUCTS
10 YEAR WARRANTY
Coverage
Subject to the below exclusions, the manufacturer warrants that Impression flooring products will be free from manufacturing defects for a period of one (1) year from the date of purchase and that, when properly installed and maintained, shall not wear through as a result of normal foot traffic for a period of ten (10) years from the date of installation. This warranty shall become void if the maintenance, subfloor conditions, and/or installation procedures do not conform to those prescribed by the manufacturer in the Technical Manual for Interior Products or other such Technical documents.

Warranty Exclusions (the above limited warranty does not cover):

1. Dissatisfaction due to improper maintenance, improper installation including insufficient or improper floor preparation or substrate deficiency.
2. Deviations from samples or printed illustrations in color or texture. Suspect material must not be installed without receiving advance approval from the manufacturer.
3. Loss due to inconvenience, incidental expenses or consequential damages.
4. Resultant damage due to:
• Stains and/or discoloration caused by (but not limited to): dyes or inks, fading from sunlight or heat generation sources, contact with rubber products and/or synthetic backings including that which may be attributable to plasticizer migration; non-approved adhesives or floor care products not recommended by the manufacturer.
• Traffic-borne contaminants from painted or asphalt surfaces and sealers; chemically reactive spillage; crocking.
• Substrate telegraphing of underlayment fasteners, imperfections and/or joints.
• Cuts, scratches, gouges, scuffs, punctures, tears, indentations, and/or burns.
• Indentation from the use of improper or poorly designed furniture rests, wheels and/or floor protectors.
• Inadequate protective entrance or landing matting.
• Failure to protect the material from ongoing work by other trades or individuals.
• Accidents or any intentional misuse or misapplication of products.
• Problems due to mold, mildew, the presence of alkaline substances, and/or hydrostatic pressure from the substrate.
• Bond failure due to the presence of excessive substrate moisture and/or alkaline substances or hydrostatic pressure: problems due to mold and mildew. Failure of any embossed pattern to match at seam(s) due to standard manufacturing variances.
• Fire, flood or other acts, omissions, causes or events beyond the control of the manufacturer.
• Improper installation and maintenance, including (but not limited to) use of adhesives and/or techniques not recommended by the manufacturer in accordance with the manufacturer’s Technical manuals and documents. [NOTE: This warranty shall be VOID if any of the manufacturer’s products are installed with adhesives and/or techniques not specifically recommended by the manufacturer in the manufacturer’s Technical Manual for Interior Products and other Technical documents.]

TOPSEAL urethane finish warranty exclusions (the above limited warranty does not cover):
• Gloss reduction from routine wear, or irregular visual appearance from traffic path, or excessive soil build-up due to lack of or improper maintenance.

Terms
General Claims Procedure
Claims must be reported to the manufacturer in writing within ten (10) years of purchase, except for claims of product defect as detailed below.
The manufacturer requires a sample for evaluation, or at its option, may have the installation inspected by a manufacturer’s representative or agent, or licensed independent inspector; or claimant may hire a licensed independent inspector. If the manufacturer determines that the claim is valid, manufacturer will supply new product(s) of the same or similar grade sufficient to repair or replace the affected manufacturer’s  vinyl, but will not pay for labor or related replacement costs.

Defects-One Year
A covered defect must be reported to the manufacturer in writing within one (1) year of purchase. Lonseal requires a sample for evaluation, or at its option, may have the installation inspected by a manufacturer’s representative or agent, or licensed independent inspector. If, after evaluation, the product is determined defective, manufacturer will supply new product(s) of the same or similar grade sufficient to repair or replace the defective material(s). The manufacturer will also pay for reasonable labor and materials costs involved in replacing the affected manufacturer’s vinyl where the combined labor and material costs are not in excess of the total cost of replacement vinyl.

Notwithstanding the foregoing, under no circumstances shall the manufacturer be liable for any ensuing costs, consequential or otherwise, directly or indirectly, due to the replacement of flooring such as, but not limited to, loss of business revenue, productivity, displacement, etc.

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THE MAT KING
740 West End Avenue; Suite 1
New York, NY 10025 USA

Phone: (646)998-4208
Fax: (646)998-4073
Phone: 800-442-6544
Fax: 800-Mats-Fax (628-7329)
Phone: 800-442-6544
Fax: 800-Mats-Fax (628-7329)